What it means to be part of BROADCAST ELEMENTS
BE is bringing future to the present by focusing on the latest technologies and it is at the core of its vision. Broadcast Elements is setting up new rules for the virtual studio market, plays an important role in merging game and broadcasting industries through its knowledge acquired from various disciplines.
OPEN POSITIONS AT BROADCAST ELEMENTS
We are looking for a Technical Support & Services Engineer to join our rapidly growing team based in Subang, Malaysia. We are committed to cutting-edge products that respond to the film, broadcast and Audio visual industry needs. . Put your skills to work at a ground-breaking company that disrupts the industry.
We accept sky as the limit. If you want to achieve this greatness, challenge yourself and make the world your domain, we have a place for you!
Key Responsibilities
• Providing Technical Support
• Providing technical support services to our customers via phone, email, support portal and remote connection,
• Documenting all technical inquiries and customer problems
• Working with the customers to identify problems and advising on solutions,
• Managing feature requests and code defects,
• Acting on-call on a rotational basis,
• Updating self-help / knowledge base documents so customers can try to fix problems themselves,
• Maintaining the studio environment and equipment and being ready for live broadcasts at the studio
Providing Pre-Sales Services
• Supporting business development and sales teams with the required demonstrations at the studio in our office or on-site at the customer / partner sites,
• Taking part in booth installations and afterwards attending to the international fairs that BE joins,
Providing Post-Sales Services
• Performing project-based “consultancy” services remotely or on-site,
• Being responsible for installation & training of “Reality Virtual Studio Products”,
• Being responsible for scoping, planning and successfully delivering sold projects to the customers or partners,
Requirements
• Bachelor’s Degree in Computer Science, Electronics Engineering or similar fields is required
• Minimum three years of work experience as a Technical Support Engineer, Broadcast Engineer, or a similar role
• Understanding the basics of how the world of geometry in 3D space works
• Experience with real-time graphics software is a big plus
• Direct experience with Unreal Engine® is a plus
• Direct experience in the broadcast industry is preferred
• Experience with image processing, post-production and photo/video editing is a plus
• Experience in a previous customer facing role is preferred
• Ability to deliver presentations and act as a technical lead
• Passion and enthusiasm to learn video, gaming, broadcast-related technologies
• Located in Subang
• Flexible with travelling abroad between 20-80% of the time
• Flexible on work hours
Core Competences / Skills
• Excellent written and oral communication with a high calibration on presentation skills
• Self-motivated and a driven individual
• Proven ability to provide top-notch customer service
• Excellent problem-solving skills